Product returns

Purchased from the tarkpood.ee online store and changed your mind? You can return the product within 14 days without giving any reason.

This policy applies to consumers, i.e., natural persons purchasing for non-business purposes, and covers the return of non-defective goods. If a product is defective, please see the section "Received a defective product?" below.

How to return a product

1. Contact us. Within 14 calendar days of receiving the item, send an unambiguous statement of withdrawal by email to [email protected]. Please provide your order number, full name, and address. If you paid by credit card, also provide the bank account number to which the refund should be issued.

If multiple items from a single order are delivered separately, the 14-day period begins on the day the final item is received.

2. Prepare the product. Include the complete set, accessories, and manuals, and if possible, pack the item in its original packaging.

3. We arrange the return collection. Upon receiving your notification, we will contact you to coordinate the pickup of the item. If more convenient for you, an alternative return method can be arranged.

4. Refund. Upon receiving your notice of withdrawal, we will refund all payments received from you under the contract, including standard delivery costs, no later than within 14 days.

Refund method. Refunds are issued to the same bank account from which payment was made. If you paid by credit card, the funds will be transferred to the bank account specified in your notice. By providing it, you agree to receive the refund to that account.

Who covers return shipping costs

Direct return shipping costs are covered by the buyer.
The collection fee for oversized or bulky items depends on the weight, dimensions, and distance. The exact cost will be specified prior to pickup.

Product condition requirements

You may unpack and inspect the product only to the extent necessary to establish its nature, characteristics, and functioning, in the same manner as permitted in a physical store.
We recommend returning the complete set, accessories, and manuals in the original packaging.

Received a defective product?

Please email us at [email protected], providing the order number, a description of the observed defect, and photos or video documenting the issue. Once the claim is received, we will respond within 15 calendar days.

Tip: Inspect the package together with the courier upon delivery. If any damage is noticed, record it on the consignment note and draw up a damage report.

Withdrawal form

You may use our standard withdrawal form, though it is not mandatory: any clear, unambiguous statement of your decision to withdraw from the contract is sufficient.
Download withdrawal form (PDF)

If you have any questions, please contact our customer service by phone at +372 880 3166 or by email at [email protected].